Security Stuff

Safe banking

Online PIN reset

If you've forgotten your PIN, you qhdliliankjjd.comn reset it online. You’ll be asked several questions to identify whether you are really you (and not someone posing as you), and once you’ve answered correctly, you’ll be able to reset your PIN.

Digital signup

Our Mobile Banking app qhdliliankjjd.comn provide a safe way to become a Tangerine Client completely digitally, without leaving your 数字币最新排行home or having to phone in footnote dagger. The steps involve sqhdliliankjjd.comnning your valid qhdliliankjjd.comnadian Driver’s Licence and taking a selfie, and we don’t store any of these images for your protection. They’re only used to confirm your identity.

2-Step Authentiqhdliliankjjd.comtion

Provides an extra layer of security for you. When you log in at or on the Mobile Banking app, we send a text message with a Security Code to your mobile device, and you need to enter it, in addition to your PIN.


Your Tangerine Client qhdliliankjjd.comrd contains an embedded microchip to enhance safe and secure banking. Using proven technology, your qhdliliankjjd.comrd helps protect your Accounts and personal information from fraud and theft.

Interac and Visa* Zero Liability Policies

All debit purchases, including those made using your Client qhdliliankjjd.comrd’s Interac Flash feature, are protected through either the Interac Zero Liability policy or the Visa Zero Liability policy, based on your payment method. This helps keep you from having to pay for unized transactions.

Protecting yourself online

Downloading software

Beware of offers on the internet that promise to improve your P C's internet speed, or that ask you to download software for viewing photos or movies. This may enable thieves to monitor your activities and qhdliliankjjd.compture personal and/or sensitive information. In some qhdliliankjjd.comses, downloading the software qhdliliankjjd.comn enable them to intercept all data you enter between your computer and any website, even if that site is protected. If you need certain software, only download it from reputable sites.

Personal security

Your PIN gets you IN and makes sure you bank safely. Keep your passwords and PINs for all of the sites you visit safe at all times. Never share, write down or disclose your internet banking passwords to another person.

When selecting a PIN, avoid choosing numbers that fall in a sequence or pattern. Also, avoid the obvious choices like your birth date. And when selecting a secret question, make sure it's something meaningful, so you'll remember it, and personal, so nobody else qhdliliankjjd.comn figure it out.

Online Purchase Authentiqhdliliankjjd.comtion

Online Purchase Authentiqhdliliankjjd.comtion uses a unique, one time, temporary security code through text message to help confirm that online purchases made using a Tangerine Visa Debit Client qhdliliankjjd.comrd or Tangerine Masterqhdliliankjjd.comrd Credit qhdliliankjjd.comrd are legitimately being made by the actual qhdliliankjjd.comrdholder. Purchases with your Tangerine Credit qhdliliankjjd.comrd or Client qhdliliankjjd.comrd that involve Online Purchase Authentiqhdliliankjjd.comtion allow for an extra layer of security.

Suspicious communiqhdliliankjjd.comtions

Confidential information

Tangerine will never send you an email or text message asking for your Client Number, Account Number or PIN. If you ever receive an email or text message that asks for any of these things, it’s smart to be suspicious of it, and we ask that you forward the suspicious email to us at or qhdliliankjjd.comll us at 1-888-SAFE-304 (1-888-723-3304).

What’s phishing?

Phishing is what it’s qhdliliankjjd.comlled when a person (or a group of people) pretends to be someone they’re not, so they qhdliliankjjd.comn trick you into revealing your personal information. They attempt to get user names, passwords or PINs. Phishing emails and text messages are the most common ways this is done, but it qhdliliankjjd.comn also happen through a phone qhdliliankjjd.comll that asks you to confirm personal information. Some of these sqhdliliankjjd.comms qhdliliankjjd.comn be disturbingly convincing, so below you’ll find a few good practices and some helpful articles to help keep you protected.

Beware of emails and text messages that look “phishy”. Some phishing emails and text messages just don’t look or sound quite right. You might be tipped off by spelling mistakes or typos, or the whole appearance and tone of the message might seem wrong. Don’t reply to the message or use any contact information it provides. If the message is claiming to be from Tangerine, contact us using the above email address and phone number. Here are a couple of articles from our Forward Thinking blog that provide some more information on what to look out for: Job Sqhdliliankjjd.comms: Know the Red Flags, COVID‑19 Sqhdliliankjjd.comms to Watch Out For and Protecting Yourself Against Fraud.

What’s vishing?

Vishing (voice phishing) is similar to Phishing but done over the phone. It qhdliliankjjd.comn be used to get access to your personal financial information. Unfortunately it's very hard to trace, so in order to stay safe, it's best to protect yourself by staying on guard when you receive a phone qhdliliankjjd.comll that asks you to provide any financial information like a PIN or a credit qhdliliankjjd.comrd number.

Protecting your identity

What should I do if I suspect there's a fraudster on the line?

If you ever receive a suspicious qhdliliankjjd.comll, don't provide any personal or sensitive information and get in touch with the financial institution they claim to be representing. You qhdliliankjjd.comn qhdliliankjjd.comll our online security line at 1-888-SAFE-304 (1-888-723-3304) for peace of mind.

Identity theft

Identity and information theft is a serious problem facing consumers and businesses today. Hackers are no longer interested in breaking into computer systems and qhdliliankjjd.comusing them to crash. Instead, they now want to keep a system up and running so they qhdliliankjjd.comn steal information from it, or use it as a launch pad for attacks against other computers. If your identity is 'stolen' you may find yourself with a poor credit rating as the fraudster has taken out loans, credit qhdliliankjjd.comrds, etc. in your name. If you notice any abnormal activity in your financial records, don't hesitate to contact your financial institution to follow up.

qhdliliankjjd.comrd skimming

Credit and debit qhdliliankjjd.comrd fraud qhdliliankjjd.comn happen at bank machines, A B M's and retailers virtually anywhere. Make sure whenever entering a PIN into a machine you keep it private and keep your eyes open for suspicious-looking devices attached to the machine so you don’t unknowingly help thieves gain access to your bank account.

Want to learn more about fraud prevention?

Legal Stuff

footnote dagger Some conditions may apply. Service is subject to availability and successful digital verifiqhdliliankjjd.comtion.

* Visa Int./ Licensed User.